Technical Issues : Customer Feedback

Technical Issues

How do I get the local weather information on Local on the 8s?

The Weather Channel is working on a local solution with every single provider. Local providers sometimes make changes to their system infrastructure in orde...

Tue, 28 Aug, 2018 at 10:44 AM

Why is Weatherscan no longer available for Comcast subscribers?

Comcast chose to discontinue Weatherscan at the end of 2017. Please contact your local Comcast office to request they put Weatherscan back on the lineup.

Fri, 30 Mar, 2018 at 2:44 PM

I am experiencing audio/warning beeps or tones/close captioning issues.

Please contact us by creating a new support ticket and let us know your city, zip code and cable/satellite provider and give us description of your problem ...

Tue, 28 Aug, 2018 at 10:44 AM

I’m experiencing problems/issues with The Weather Channel apps (local weather) on DIRECTV, DISH, AT&T, CenturyLink or Comcast.

Please contact us by creating a new support ticket and let us know your city, zip code and cable/satellite provider and give us description of your problem ...

Tue, 28 Aug, 2018 at 10:44 AM

I am seeing national weather information instead of my usual local weather information either during Local on the 8s or at the bottom of the screen.

Please fill out a new support ticket and provide your zip code, cable or satellite provider, and which local town you are seeing during Local on the 8s and/...

Tue, 28 Aug, 2018 at 10:45 AM